O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[Anonymous]

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@Anntom75 wrote:
Obviously if they were obliged to this thread would be moot . You clearly are ok with the low morality and complete lack of concern for customer satisfaction.
God forbid anyone should try and offer you a goodwill gesture 😜

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Low morality? Lack of concern? Where did you pluck that from? 

[TallTrees]

Glad you said that @jonsie 

at least they know about morality 

and enjoy scruples on toast!

[TallTrees]

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@Anonymous wrote:

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@Anntom75 wrote:
Obviously if they were obliged to this thread would be moot . You clearly are ok with the low morality and complete lack of concern for customer satisfaction.
God forbid anyone should try and offer you a goodwill gesture 😜

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Low morality? Lack of concern? Where did you pluck that from? 

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    "Cloud 9"   ?

[Cleoriff]

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@jonsie wrote:

Most people are @TallTrees but as soon as one (or a hundred on here!) mentions compo, the bandwagon just rolls along with it seems, never ending numbers wanting to jump on it....

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I tell you something @jonsie this thread and the many many others (which have been locked) have beaten the Apple megathread for this and last year!

Who would have thought that could happen?

[jonsie]

We still haven't heard the last of it either!

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@Cleoriff wrote:

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@jonsie wrote:

Most people are @TallTrees but as soon as one (or a hundred on here!) mentions compo, the bandwagon just rolls along with it seems, never ending numbers wanting to jump on it....

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I tell you something @jonsie this thread and the many many others (which have been locked) have beaten the Apple megathread for this and last year!

Who would have thought that could happen?

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[TallTrees]

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@Cleoriff wrote:

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@jonsie wrote:

Most people are @TallTrees but as soon as one (or a hundred on here!) mentions compo, the bandwagon just rolls along with it seems, never ending numbers wanting to jump on it....

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I tell you something @jonsie this thread and the many many others (which have been locked) have beaten the Apple megathread for this and last year!

Who would have thought that could happen?

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No need to be confused as jonsie said mention COMPO or the thought of compo 

no doubt plans were being made for caribbean holidays on the strength of it.

[paulbacon]

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@jonsie wrote:

I'm not sure what to make of the giffgaff announcement. It's good that there is a charity option (meaning refunds will be similar to O2) but a fund will be set aside.

Thats open to interpretation and I guess it will be based on an individuals circumstances. How will they calculate the worth of the ambulance chasers' claims? Do they have to post on the website or email in? Strange one I think.

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Its amazing how many people apparently didnt have access to wifi or another phone/landline that day. Pubs, work places, o2 wifi, coffee shops all have wifi you can use, and places of work have landlines and other colleagues on different networks who im sure would be happy for you to make a call if its that urgent.

Yea its not ideal but its not like ALL communication was cut off. People just need to make a little effort when things like this happen

[Betablue]

Indeed @paulbacon I wonder if a £1M prize had been announced on 6th for the first person on this thread to find some way to solve their communication problem who would have been collecting it. Not saying everyone could have resolved their crisis but where there's a will there's a way..

[MI5]

Far easier to complain and blame someone else these days...........

[jonsie]

There are likely to be some really genuine hardships amongst the 25 million customers and I have no problem in O2 dealing with those people on a one-to-one basis. For that to happen though, customers need to make a formal written complaint so that O2 can then decide if compensation of whatever amount is warranted.

It's of no use at all getting angry, stressed and venting at the regulars on here shouting they have lost thousands when we can't really equate or appreciate the underlying personal circumstances. Even less of a use is venting at customer service because it doesn't always follow that those who shout loudest get preferential treatment. Quite the opposite in fact!

Please write in if you have extenuating circumstances that you want O2 to consider.