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O2 Network Issues - 6th December 2018

EmilieT
Former Staff
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Registered:

Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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TallTrees
Level 52: Innovator
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@jonsie wrote:

Got my text apology today.....

Dance#justsayin'


Got my text apology too ~ Saturday 8th December 

 

Best wishes TallTrees   Thanks!



HAPPINESS IS BEE SHAPED

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Anonymous
Not applicable

Be interesting to see how much they claw back. Read HERE

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adamtemp64
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Looks like Ericsson will be getting a large compensation claim https://www.bbc.co.uk/news/business-46499366

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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gmarkj
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Ouch. Not a bill you would want to be on the end of!
My OH is on Tesco and has just had a message saying she will get 2b as an apology. So not massively different from o2's offering...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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adamtemp64
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For clarity the £100 million is the world wide claim from all Ericsson’s customer base 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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Does anyone know what Tesco, giffaff, Sky and Lycra are offering their cstomers as compensation? Or is it the same as O2?

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adamtemp64
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@jonsie https://www.tescomobile.com/network-data-issue-6th-december-2018

first one 

 

Another advertised riddled page https://www.liverpoolecho.co.uk/news/liverpool-news/compensation-giffgaff-tesco-mobile-lycamobile-15...

 

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
Level 94: Supreme
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That seems a decent offer @adamtemp64

We will see which one is better as they all announce.

2GB would be a better offer for lower tariff customers but not much good if you have 20GB already!

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MI5
Level 94: Supreme
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giffgaff's statement here https://community.giffgaff.com/t5/Announcements/December-6th-s-outage-what-we-re-doing-to-say-sorry/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

Gotta feel for the MVNOs. Totally out of their hands but still get it in the neck..

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