Re: O2 Network Issues - 6th December 2018 - Page 64

EmilieT · ‎06-12-2018

Good morning all,

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this.

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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TallTrees · ‎09-12-2018

@jonsie wrote:
Got my text apology today.....
#justsayin'

Got my text apology too ~ Saturday 8th December

Best wishes TallTrees

HAPPINESS IS BEE SHAPED

Anonymous · ‎09-12-2018

Be interesting to see how much they claw back. Read HERE

adamtemp64 · ‎09-12-2018

Looks like Ericsson will be getting a large compensation claim https://www.bbc.co.uk/news/business-46499366

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

gmarkj · ‎09-12-2018

Ouch. Not a bill you would want to be on the end of!
My OH is on Tesco and has just had a message saying she will get 2b as an apology. So not massively different from o2's offering...

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adamtemp64 · ‎09-12-2018

For clarity the £100 million is the world wide claim from all Ericsson’s customer base

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎09-12-2018

Does anyone know what Tesco, giffaff, Sky and Lycra are offering their cstomers as compensation? Or is it the same as O2?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎09-12-2018

@jonsie https://www.tescomobile.com/network-data-issue-6th-december-2018

first one

Another advertised riddled page https://www.liverpoolecho.co.uk/news/liverpool-news/compensation-giffgaff-tesco-mobile-lycamobile-15...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎09-12-2018

That seems a decent offer @adamtemp64

We will see which one is better as they all announce.

2GB would be a better offer for lower tariff customers but not much good if you have 20GB already!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-12-2018

giffgaff's statement here https://community.giffgaff.com/t5/Announcements/December-6th-s-outage-what-we-re-doing-to-say-sorry/...

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Anonymous · ‎09-12-2018

Gotta feel for the MVNOs. Totally out of their hands but still get it in the neck..