O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[viridis]

Oh I'm good, I was just clarifying the time it will be fixed.
I've got WiFi.

[TallTrees]

@Dean  Gosh I wouldn't want to work for that Company/person ~ shocking  and @madasaf1sh is correct.

[Cleoriff]

Good to know it will be tomorrow morning @viridis

Do you think people will read your post and stop asking? God I hope so....

[adamtemp64]

@Cleoriff Whole heartedly agree

[viridis]

Just to clarify..
FRIDAY MORNING

[KawaiiBunBun]

A whole day without any resolution is ridiculous. I buy my train tickets via an online app and I couldn't get past the barriers because I had no 4G connection to load up my ticket, meaning I had to buy them again.

Some businesses rely on the network to make card payments and I am sure a lot of custom has been lost because of this.

Some compensation is in order for the sheer lack of service and this certainly isn't what I paid for.

[Cleoriff]

I'm a mod on another forum. I wish I had those powers here....

[TallTrees]

---

@Anonymous wrote:

---

@viridis wrote:
BY FRIDAY MORNING!

THAT IS TOMORROW, MORNING

---

How awful.. You have my sympathy @viridis

---

AND MINE ~  rest in peace   (until Friday morning of course) 

My ears are decidedly peaceful.  My mind is decidedly quiet ~ I LOVE IT

Oh and now I have put on my Dark Glasses and going for a rest and a lie down.

Well done ~ all superb replies helpful answers and especially the "amusing and funny ones"  

Wecome back o2 mobile services when you can manage it ~

[Anonymous]

---

@Cleoriff wrote:

Good to know it will be tomorrow morning @viridis

Do you think people will read your post and stop asking? God I hope so....

---

And that's why you have my sympathy 

[dgilbert2]

Blimey, had my head down all day at work today, didnt realise this was going off until I saw tonights six o'clock news.

Nothing I can do, so will watch a film and chill instead......