Re: O2 Network Issues - 6th December 2018 - Page 22

EmilieT · ‎06-12-2018

Good morning all,

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this.

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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MI5 · ‎06-12-2018

Have one from me mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-12-2018

@viridis wrote:
Tell me why anyone on here should answer anyone..
Please,
It seems kudos are rushed out like candy to anyone "OUTRAGED!!!" as well as those "DEMANDING COMPENSATION!!!"
Yet those helping ... Not a damn thing.
Enjoy your outage, enjoy patting each other on the back for being the biggest compo claimer.
As for me, I'm out.

Maybe give thanks to the regulars who don't get paid anything to suffer your impatience.

@viridis Here have a kudo for that my lad....I said the same 10 minutes ago....

Veritas Numquam Perit

GrahamW2 · ‎06-12-2018

Status page won't load and it is stopping me making/ receiving calls not restricted to data as stated.

Anonymous · ‎06-12-2018

@GrahamW2 Nothing we can do about it. You just have to keep checking this thread for any updates

Chrispduk · ‎06-12-2018

I agree

jonsie · ‎06-12-2018

I wonder how many of the complainers belong to the 'special ' people.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

a_hcir · ‎06-12-2018

I think o2 should refund me the cost of my phone because I'm unable to browse reddit on the bog at work - I'm actually having to have bowel movements instead of looking at kittens.

Tina100 · ‎06-12-2018

Hi it is 15:38 I am unable to make calls from my phone, it is saying no network how much longer will this go on for?

Tob · ‎06-12-2018

I cannot make calls & text's not being delivered @15.40

MI5 · ‎06-12-2018

Could be days, or weeks.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.