- 5434 Posts
- 304 Topics
- 65 Solutions
Good morning all,
We are aware our customers are unable to use data this morning.
Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.
Please keep an eye on our status checker: http://o2.uk/ServiceStatus
Latest Update:
Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.
A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.
We are finalising how we make it up to our customers and will be contacting them later today about this.
The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
- 57 Posts
- 10 Topics
- 0 Solutions
- 4 Posts
- 0 Topics
- 0 Solutions
- 4 Posts
- 0 Topics
- 0 Solutions
- 95285 Posts
- 611 Topics
- 7132 Solutions
These things happen occasionally. Just think how many days things have been good when you haven't had to post a complaint on here.
- 14 Posts
- 2 Topics
- 0 Solutions
- 57 Posts
- 10 Topics
- 0 Solutions
- 95285 Posts
- 611 Topics
- 7132 Solutions
Patience seems to be at a minimum today.
