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O2 Network Issues - 6th December 2018

EmilieT
Former Staff
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Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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chaza84
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It's not just data coverage affected, but mobal phone signal and usage is also non existent.

 

Not very impressed with O2 today 

More info
More info
frowning2
Message 181 of 715
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Betablue
Level 4: Observant
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How are we doing for services other than data? If only someone could share. Anyone??
Message 182 of 715
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Bex2102
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i have no services at all - says emergancy calls only 

Message 183 of 715
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Bex2102
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have no services at all - says emergancy calls only
Message 184 of 715
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jonsie
Level 94: Supreme
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These things happen occasionally. Just think how many days things have been good when you haven't had to post a complaint on here.

Message 185 of 715
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Anonymous
Not applicable

@Betablue wrote:
How are we doing for services other than data? If only someone could share. Anyone??

If you actually read the thread you will see it’s calls & texts foo

Message 186 of 715
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Ladylu505
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Does anyone know if you can send text messages over WiFi? I know you can call over WiFi and I've turned my Wi-Fi calling off but it's texts that I need to send...
Message 187 of 715
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Betablue
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@Anonymous in the circumstances I'll forgive your irony bypass...
Message 188 of 715
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Anonymous
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@Ladylu505 You can’t send text over WiFi I’m afraid 

Message 189 of 715
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jonsie
Level 94: Supreme
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