O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[welshsteve76]

Tesco use O2 as well.

Asda use EE

[Pradeep009]

Hi Emilie,

I have just seen the netwrok issue page . its states that other mobile netwrok services are also facing the issues which is not true .

My colleauges who are using EE, Vodafone and 3mobile all of those are working fine and no lag when they stream anything .

Please dont divert the issues which these silly statements and it is just O2 problem and I can see that here . 

Please sort these as soon as possible rather giving strange statements.

Thank you,

Regards,

Pradeep

[Rhian]

Hi my signal came back for half an hour and has now gone again. I have no 3 or 4G. Is there an update on progress on resolving this technical issue. Thanks

[Karenxx7]

I live in North Wales area and have had no service since the issues started. When is this getting resolved please? 

[moonlisa16]

can we get an update please emille on what is going on, network coverage came on for 1 hr now it is gone... 

it really is not good enough tbh.... network as bin down all morning,, is this going to be  all day...

[welshsteve76]

@Pradeep009

What the O2 update is saying is that other mobile networks that use the same 3rd party software provider across the world are affected.  FOr example, Moviestar is Spain may be affected as they too are Telefónica owned.  The update doesn't mention any networks by name.

[gmarkj]

It may also mean that it is affecting not just data but calls and texts as well...

[DoctorO]

It is not just data but voice and text messages. I would like to know the level of compensation to be given. I would suggest 1 month's fees for each hour that service has not been available. So far it has been just short of 5 hours!

[sheepdog]

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@Karenxx7 wrote:

I live in North Wales area and have had no service since the issues started. When is this getting resolved please? 

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@Karenxx7 depends on which part, I'm on Anglesey (east side) and have voice only.

[gmarkj]

Note now on the status page (https://status.o2.co.uk/😞
The network issue we are currently experiencing remains a top priority for us and we are working as quickly as possible to fix the issues.
All O2 technical teams are working closely with one of our third party suppliers who has identified a global software issue in their system which has impacted data services.
We believe other mobile operators around the world are also affected.
We apologise to our customers for any inconvenience.