New Community Home Page & Other Improvements

[Marjo]

Hey everyone! How is your Thursday going?

If you noticed a few changes to the Community today, don't worry, it's not your imagination. We're really pleased to officially announce an updated version of our O2 Community Home page! 

Many of you have provided valuable feedback about the home page over the past few months and we wanted to say a big thank you! 

We have made sure to include as much of it as possible in this version and continue working towards future improvements. Here a short list of changes! 

• The Knowledge Base, which sounded a little too technical, is now called Content created by our Community with its How to Guides and Reviews boards.
• We have separated Pay Monthly and Pay as You Go boards as per your wishes for clarity when helping with related member queries.
• O2 Home is no longer at the top of the page (it will be archived anyway later since the service is closing), instead, we have a link to the News board and to the make a new post page at the top.
• Additionally, you can see a carousel at the top where we can now better highlight interesting info, discussions, member-created guides or device reviews.
• We have also made some improvements to the mobile experience in general, for example, you should now be able to edit your own posts in the mobile view. 

Please note also that the Ideas section has now been archived which was also something that was asked about. Thank you very much everyone who posted an idea or voted for one, it's much appreciated!

Please do continue posting and discussing your ideas and feedback in the Feedback board. We do love to hear all you have to say and we make sure all your feedback is shared with O2.

Let us know what you think of these changes, and as always, keep your feedback coming.

----- Things noticed so far ----- UPDATES

Things that don’t work as expected:

• Mobile view: “Add comment” button in each post on mobile only adds a comment technically to the first post in the thread. This makes it impossible to quote a specific reply.
• Full view on mobile: need to press the emojis several times to be able to add to post. WORK IN PROGRESS
• "Users Online" isn't working. There's no clickable link to see who is online and if you hover over the images they are all N/A. Link to "view all" is missing. WORK IN PROGRESS
• Error when trying to access My O2 on Firefox: "The page isn't redirecting properly"
• Delays noticed in the Latest Topics section

Missing functionality:

• Mobile view: Access to emojis is only possible in edit mode. WORK IN PROGRESS
• Mobile view: Cannot add photos. FIXED

Improvements:

• Wording at the top of the page: lack of clear info that the community is not Customer Service.
• Make full view default on mobile, as it seems to be more user-friendly and include more options.
• Edit button should be visible only when the editing window is still open. FIXED
• Latest Topics section taking a lot of space on home page.

[MercedesS]

Thanks everyone for your feedback!  Hopefully the developers can fix everything as soon as possible 

[MI5]

---

@Cleoriff wrote:

Since the board changes I have been getting this message on my PC when I try to access My O2

Never had a problem before and can access my O2 on mobile using Chrome. I will attempt it later on PC using Chrome

---

That's the same problem I have with Chrome (which according to O2 is my problem, not theirs).

Try logging in via this link, which works for me (and again, the problem only started for me after the last "trial" before the improved site went live).

https://accounts.o2.co.uk/signin

tbh, I'm tired of reporting it now as no one is interested.

[Cleoriff]

I had logged out and closed down all tabs when I saw your email @MI5. On PC and using Firefox, I clicked on your link and voila, it took me straight to My O2. I signed in via that route and then could access the forum.

So by a process of elimination

1) Using your link I can access My O2 and then get onto the forum

2) I can't access My O2 if I sign into the forum first.

This is on PC using Win10 and Firefox

Edited to add: Once I was on the forum, if I clicked onto My O2..it brought up the same error message!!

If I use Chrome on the same PC I can sign into the forum first and clicking onto My O2 allows me access without any problem whatsoever. ...

[MI5]

I can login using the usual MyO2 link on Opera too, but not on Safari. I haven't tried FF.
Something is screwed up somewhere but it's our issue, not O2's.

[Cleoriff]

@MI5  See my Edit in red.... I can't be certain this is our issue as this has only started happening for me since the changes went live?

[MI5]

It's exactly the same issue as I reported over a month ago.
I'm confident it is to do with the forum changes, but I don't know what I'm talking about

[MercedesS]

---

@MI5 wrote:
It's exactly the same issue as I reported over a month ago.
I'm confident it is to do with the forum changes, but I don't know what I'm talking about

---

Added to the list. I remember @MI5 reported it when we changed the global navigation. Let's see if the developers now fix it now. 

[MI5]

They need to accept it’s an issue first @MercedesS rather than saying it’s my fault?

[MercedesS]

I wish I was a developer to answer you @MI5 

So let's see what they can find now that they are working on it

[Cleoriff]

Surely they can't point the finger at one individual when I have reported the same issue on post 145 and explained clearly what happens in post 152. Different browser ie Firefox....and no issues with Chrome.