Introduce yourself

[Anonymous]

Hi all,

First of all, welcome to the community! If you want to get help, please post a new thread in the devices or products & services forums. However, if you would like to introduce yourself, this thread is the perfect place for it. I'll kick it off, just to get the ball rolling. 

So as you can see, my name is Leonard and I've joined the O2 team in June to take care of the community. I'd love to hear a bit more about you, so please let us know who you are

If you have any questions about the forum, suggestions or just want to have chat, please don't hesitate to give me a shout. 

Hope to speak soon!

Leonard

[jonsie]

From the status page.

• Unexpected Issues
• Planned maintenance

Start Fixed Details Status

Oct 12, 2012 10:27 am

Making calls and using data We've got some problems with our phone service right now. Some phone numbers might not be working. Those numbers are not location specific

Ongoing

[Camilla]

I'm new to the forum and only signed up to let o2 know of another issue with my coverage. This year alone I have personally been without coverage on no less than 5 occasions. I'm gutted coz I've been with o2 for 13ish years and am seriously thinkin about leaving!

[jonsie]

Welcome camilla, seems to be happening way too often now for such a major network.

[macblank]

To all....

SOMETIMES u may go through a signal blackhole. When doing so, some handsets struggle to reconnect when u leave the BH. Usually a reboot will reconnect you. As when rebooting it doesa new network search.

However I am sure some may have more consistent problem.

Blackholes can happen in city's as well as in the country/out n about.

[Anonymous]

having service problems in ipswich for the 2nd time not happy at all, rebooting phone does nothing 

[Toby]

Hi guys, welcome to the community

Please post on the below thread if you are having service issues

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Call-and-text-difficulties-issue-12-10-2012/td-p...

Cheers!

[Anonymous]

Again I am forced to use other peoples phone to continue to be in contact with my work and my wife who is 3 weeks from her due date and cannot get hold of me. When is O2 going to sort this out!!!! This is the second time I have been without service in four months!!!!!! It is not good enough to keep saying we are trying. I will be moving my account and my wife's to another provider, someone who does not have the same repetitive problems which O2 seem to be suffering. Oh yes and who could forget the compensation for last times blackout. NOT GOOD ENOUGH!!!! NOT GOOD ENOUGH!!! NOT GOOD ENOUGH. I would appreciate a response for O2 on this as to what is being done and please don't tell me you have 200 engineers working on it but you don't know when it will be fixed.

[perksie]

The thread you need with all the information is here:

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Call-and-text-difficulties-issue-12-10-2012/td-...

[Anonymous]

Toby, I posted my introduce yourself this afternoon and I have not heard a reply. This is not good enough!!!!!! Will O2 be releasing people from there contract who are disallusioned with O2's lack of service

[macblank]

Hi Chris

I'm sure u must appreciate how busy people such as Toby have been (I mean no disrespect).

U would need to contact CS or even ask for an escalated complaint for ur type of enquiry. As knowledgeable as Toby is, he wouldn't be able to comment and neither will anyone else, with regard to ur request.

No one on community has ur personal account details etc or even has the power to say yes or no.

I really advise writing to the contact address and mark it formal complaint for the executive team. Or call CS and ask for an escalated complaint.

It may not be the quickest reply (postage etc) but they will give it full consideration and they (executive team) have powers above normal CS.

Good luck, I'm sure tho that in the next day or so or even Monday there will be a response about what has happened etc and POSSIBLE recourse customers may have or gesture O2 will be making.