Hi I have a Honor Magic V5 and I went to a O2 shop today to get the phone changed via switch up, however the guy in the store couldn't do it as it wouldn't accept the IMEI number, the number on the phone matched what it said on his screen but when he...
I'm a new customer. Bought a pay as you go sim from the local shop. Downloaded the o2 app to top up. Recieved the email verification to log into the app. (Email verification just loops endlessly) Receive the code to my mobile number. (Also doesn't wo...
@Dave-O2 Can we get some confirmation on the changes to Switch Up that we have seen from emails that some have received. As Im confused, as many others are...Scenario 1I switch up on the 1st November 2025, which means I am bound by the 90days rules a...
Hi so last month I cancelled the airtime aspect of a device I bought 3 years ago "book pro 3" I noticed soon as they stopped billing for the airtime that I could not longer see outstanding amounts which are still owed for the device. I called payment...
(Background: PAYG customer since 2016) When I checked my balance (by calling 20202) on 9 November (my billing period runs from the 7th of each month), it said that I had 15.3GB of data. In the period from 7 November to 6 December, I used just under 5...
Hi there,The last few months, I’ve been charged twice for all in app purchases. Apple Pay charges my bank account, and the exact same charge gets added to my tariff and is shown on my “things you’ve bought” section in the “My 02” app.I have notified ...
Hi i topped up my brothers phone once on Myo2 and the number has always been there, it has not been a problem, But now it seems to of made that the primary and it wont let me top up my phone number or give information regarding my account like bolt o...
When I click on the Multisave tab the page is blank and I have no way of adding numbers to my group so they can get a 20 percent discount any idea how to solve this? I’ve tried on Mobile through the my02 app as well as on laptop/pc website and it’s a...
