Pay Monthly
Get help and support from other community members with your Pay Monthly service.
36159 PostsActivity in Products & Services
New number not show in O2 app
Hi, I recently got a new sim only plan under my O2 account. The new number is listed in the MyO2 web account, but not in the O2 app under Product & Services. Is there a way to force the O2 app to show the new number? Thanks, Kheiro
Name spelled incorrectly
How do I get O2 to correct the spelling of my name? I haven't changed my name, O2 has just spelt it wrong, so I don't have any of the supporting documents O2 requires for a name change.
Locked account
I entered a wrong code and locked myself out of my account, I need help to unlock my account please
Woohoo S25 ultra and i can do online switch- oh, oh wait.
well, that's a bit of a monument to make people go all through that to try and pre order, only to blast this back at them. I assume in store can still do switch up pre orders without this coming up
Never Used sim
I was 'forced' to take an O2 sim as part of a Virgin TV contract. The sim was never used and the old phone it was installed in has gone. The Virgin TV contract has finished and I have left them yet I'm still being billed by O2 for the sim and I'm wit...
Switch up Refusal
My current phone is immaculate apart from 2 small scratches on the phone. I pre orderd a new phone and the instore team accepted my device but said it is borderline whether it will be accepted once I return it. I am insured with O2 so I guess my ques...
Failing Eligibility after 14 day new customer return
Hi, I'm having a very poor start with O2. I received my phone (new customer) 03/01/25, I changed my mind on the phone 11 days later and returned it 14/01/25 and was without a phone and/or sim until 23/01/25 when the return was finally completed. I tr...
Text messages and calls
I can not receive text messages and calls while in Dubai, I am here now and expecting a call from the doctors
Resolved! DPD - Return to sender? What happens now
Hi All,I was on a phone that had some time left on the contract, I decided to grab a new one and paid off what was left on the contract.Weird situation in that the phone was meant to be delivered today, however dpd has the status of "Return to consig...
Resolved! Simply Pay as you Go Tariff discontinued
Hi, I've just received a Text saying that the tariff that I'm on is going to be discontinued. And I'm going to be transferred to one called Standard PAYG Ultra for £10 a month. This has confused me a little. (Be patient I'm old ) The message is as fo...
