Pay Monthly
Get help and support from other community members with your Pay Monthly service.
36229 PostsActivity in Products & Services
Resolved! O2 Web Top-Up not recognising a valid O2 PAYG number
My monthly web top-up for younger son's PAYG phone failed at the first hurdle earlier, complaining that the entered mobile number (tried with leading 0 or leading +44, no difference!) is not an O2 PAYG Number, see screenshot below.Web top-up for his ...
Share my data allowance from my phone to my tablet.
I have a pay monthly plan with O2 for my phone with 150Gb of data that I never use.I am now getting a new tablet with 5G and rather than getting a new sim-only deal I want to know if I can share my phone data allowance with my tablet.I know that othe...
Issues with discount for Samsung buds 3pro
The discount offered by 02 when I purchased the Samsung s25 ultra. The offer is 20 pound for Samsung buds 3 pro but every time I enter the code it's only taken off the up front cost. This happened with the offer on the s24 ultra. When I contact 02 th...
Right to leave scam
O2 a few months ago informed there customers of mid contract price hikes and the right to leave penalty free, Email also said if you had a device plan contact customer services to carry on repaying the device off monthly. However in my experice off a...
Overcharged
I've had a business contract for 16 years, all paid monthly by direct debit at £40 a month.I queried this amount today and have been told I've been paying too much. I should only be paying about £15. So I asked for a refund for all those years. Told ...
Resolved! PAYG Classic cut off!! (without warning)
Has anybody recently been cut off even though used very recently? (no signal, sim unassigned, balance £0 etc.) I managed to get it back and credit re-established after a couple of calls to C/S. What gives??
Big bundle error
Hi, I am trying to renew the big bundle and unable to do that, keeps coming back as an error. Got credit on account but can't use it.
Mystery calls
I keep receiving calls from people I don’t knwhom my phone has called without my intervention and when switched off. What is going on?
Account flagged as Fraud
Hi, I was wondering how long it takes to hear back from Fraud Department. I moved from O2 PAYG to O2 Monthly and ordered a new phone in the process. I received the phone and transferred my number to my new monthly plan and my account was flagged for ...
Can’t log in
I’m a business customer and for about 12 months I’ve not been able to log into Priority as I’m met with a ‘sorry there was a problem with your request’ message when logging into the app. I assumed o2 had removed access to business customers but looki...
