on 11-01-2018 11:37
I really appreciated the support I received from the folks in the 02 forum. Unfortunately, they were not able to work out why I could not use a Archos Cell phone that was purchased at Gatwick Airport, to phone a landline in Canada when I was in Portugal. I bought the add-on to allow phone calls to Canada, I topped up my account several times to ensure there was sufficient funds, we tried using +1 , 01 and 001 as the international code for Canada. Nothing worked.
The people at an 02 outlet in London were not able to help either. Funnily it was a young lady from Canada who tried to help me!
The official online 02 support was not much good either. People continually offerred the same solutions, some hung up, others did not return calls when they promised. All in all it was a lousey experience. When I return to London next year, I doubt I will be buying an 02 Sim card.
on 11-01-2018 11:38
Happy New Year all! For me, this forum is an interesting chance to see into others' issues and to see how other members would solve them. And sometimes I can help them myself, which gives me a bit of a glow!
More importantly, I think it's great that O2 is willing to give people airtime for their gripes and questions and enable them to help each other. The forum shouldn't be a replacement for great customer service but the spirit of openness is a good sign.
on 11-01-2018 11:45
on 11-01-2018 11:46
Hi, there are so many good parts about this community. Guides, reviews, advice etc etc. Everyone is very friendly and give constructive replies to the posts too. So many forums are well, lets just say, less than helpful with replies. This community has always been very constructive, it has gives great advice for everything, so much so its always my first port of call before I would phone or use the customer service chat. I would use the forum for any advice even off topic advice as it is so helpful
I would also love a hoodie
on 11-01-2018 11:48
on 11-01-2018 11:56
For example I am android through and through since inception all the way up to my pixel 2 running 8.1 and know a fair amount of how it works what it can and can't do etc
Recently I acquired an iPad pro and know naff all about about apple but spent a fair while reading the apple boards haven't felt the need to ask a question yet but wouldn't hesitate to should I needed with the fear of being flamed
Read any thread on here and no one is bitchy or condescending
It's a great place to laugh and learn
on 11-01-2018 12:05
The best thing has been being able to share experiences and get advice from other O2 users without having to always go to an official source for information. More often than not, customers know best!
PS Size L please
11-01-2018 12:19 - edited 11-01-2018 12:20
For me getting and providing help when we cannot easily and readily get the appropriate information from O2.
A great example (not for O2) was when the international roaming data speeds were restricted. It was so useful to get everyone's experiences during that time and to realise how serious the situation was.
I also noticed that compared to a lot of other online forums out there that the community here is generally quite friendly and not constantly bullying or talking down to other members, especially the newer members who might not be so technically minded.
on 11-01-2018 12:20
The O2 forum was really useful to me as it enabled me to quickly establish that O2 was never going to be able to provide the service I required so I was able to make a fast decision that I needed to take my business to another provider.
Do I win a hoodie?
11-01-2018 13:07 - edited 11-01-2018 13:12
The best thing about the community for me was the help I received regarding life after O2 with regard to TuGo.
I'm still getting calls from O2 franchise operators. I had one yesterday from somebody called Marie who is part of a franchise team for the Northwest region which includes my part of North Wales.
She was very sympathetic, as expected, and claimed to have no idea that so many O2 customers were upset by the closure of TuGo and that so many were actually leaving, thinking of leaving or in my case, already left.
She left me her details, which I politely accepted, for to contact her personally if I ever decided to return to O2 and upgrade. I did say that in the words of Don Henley of The Eagles, it would be when "hell freezes over" after what I'd been through with Customer Services, The Complaints Service and that damned guru in the O2 shop who put the phone down on me.
But the Eagles did get back together so never say never! But there will have to be vast improvements to customer service and a consistency of service too because at the moment, O2 are neck and neck with Vodaphone, so I'm not even going to go there!
Many thanks to the contributors who helped me, they know who they are and it was very much appreciated. Happy New Year!
Oh, I've just had my final bill. O2 have refunded me £12.91, but they have still debited my account for £9.09, so I am b*ggered if I understand what happened there - I'm just not prepared to dwell on it anymore.
If there's hoody going then I have a 50" chest and I like 'em baggy so please size me accordingly. I live in hope!