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Anonymous
Posts: 0

Re: Happy New Year and Thank You for 2017!

I really appreciated the support I received from the folks in the 02 forum.  Unfortunately, they were not able to work out why I could not use a Archos Cell phone that was purchased at Gatwick Airport, to phone a landline in Canada when I was in Portugal.   I bought the add-on to allow phone calls to Canada, I topped up my account several times to ensure there was sufficient funds, we tried using +1 , 01 and 001 as the international code for Canada.   Nothing worked.

 

The people at an 02 outlet in London were not able to help either.  Funnily it was a young lady from Canada who tried to help me!

 

The official online 02 support was not much good either.  People continually offerred the same solutions, some hung up, others did not  return calls when they promised.  All in all it was a lousey experience.   When I return to London next year, I doubt I will be buying an 02 Sim card.

Anonymous
Posts: 0

Re: Happy New Year and Thank You for 2017!

Happy New Year all!  For me, this forum is an interesting chance to see into others' issues and to see how other members would solve them.  And sometimes I can help them myself, which gives me a bit of a glow!

 

More importantly, I think it's great that O2 is willing to give people airtime for their gripes and questions and enable them to help each other.  The forum shouldn't be a replacement for great customer service but the spirit of openness is a good sign.

Level 1: Joiner
Posts: 7
Registered: ‎03-10-2017

Re: Happy New Year and Thank You for 2017!

I like being able to ask questions and get the views and answers from other users that may be experiencing the same issues and that may offer suggestions that hadn't been thought off. It can be a little easier than using chat or making a phone call to customer services. If successful in winning a lovely o2 hoodie I would probably need a large one 😊 fingers crossed.
Level 17: Luminescent
Posts: 564
Registered: ‎15-09-2012

Re: Happy New Year and Thank You for 2017!

Hi, there are so many good parts about this community. Guides, reviews, advice etc etc. Everyone is very friendly and give constructive replies to the posts too. So many forums are well, lets just say, less than helpful with replies. This community has always been very constructive, it has gives great advice for everything, so much so its always my first port of call before I would phone or use the customer service chat. I would use the forum for any advice even off topic advice as it is so helpful Smiley Happy

 

I would also love a hoodie Smiley Happy heart

Samsung S8
Posts: 3,403
Topics: 33
Kudos: 131
Blog Posts: 0
Ideas: 0
Registered: ‎09-02-2015

Re: Happy New Year and Thank You for 2017!

Hi. Thank you for your pm. First of all..I must start by saying that I haven't been on much lately. My daughter has ongoing health issues and I do seem to retreat into myself rather than annoy anyone. I know people have their own serious problems to deal with at the mo. Having said that.. The community spirit here is awesome. I have met some lovely, helpful people on here.. some of whom I can call friends and trust so much. I appreciate each one of them.. And will try to get on more. Thank you O2 & the O2 family. Hugs <3 x
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Anonymous
Posts: 0

Re: Happy New Year and Thank You for 2017!

Best thing about communities like these is that we are all on a path of learning

For example I am android through and through since inception all the way up to my pixel 2 running 8.1 and know a fair amount of how it works what it can and can't do etc

Recently I acquired an iPad pro and know naff all about about apple but spent a fair while reading the apple boards haven't felt the need to ask a question yet but wouldn't hesitate to should I needed with the fear of being flamed

Read any thread on here and no one is bitchy or condescending

It's a great place to laugh and learn
Anonymous
Posts: 0

Re: Happy New Year and Thank You for 2017!

The best thing has been being able to share experiences and get advice from other O2 users without having to always go to an official source for information. More often than not, customers know best!

 

PS Size L please 

Level 2: Apprentice
Posts: 14
Registered: ‎12-12-2013

Re: Happy New Year and Thank You for 2017!

[ Edited ]

For me getting and providing help when we cannot easily and readily get the appropriate information from O2.
A great example (not for O2) was when the international roaming data speeds were restricted. It was so useful to get everyone's experiences during that time and to realise how serious the situation was.
I also noticed that compared to a lot of other online forums out there that the community here is generally quite friendly and not constantly bullying or talking down to other members, especially the newer members who might not be so technically minded.

Anonymous
Posts: 0

Re: Happy New Year and Thank You for 2017!

The O2 forum was really useful to me as it enabled me to quickly establish that O2 was never going to be able to provide the service I required so I was able to make a fast decision that I needed to take my business to another provider.

 

Do I win a hoodie?

Anonymous
Posts: 0

Re: Happy New Year and Thank You for 2017!

[ Edited ]

The best thing about the community for me was the help I received regarding life after O2 with regard to TuGo.

 

I'm still getting calls from O2 franchise operators.  I had one yesterday from somebody called Marie who is part of a franchise team for the Northwest region which includes my part of North Wales.

 

She was very sympathetic, as expected, and claimed to have no idea that so many O2 customers were upset by the closure of TuGo and that so many were actually leaving, thinking of leaving or in my case, already left.

 

She left me her details, which I politely accepted, for to contact her personally if I ever decided to return to O2 and upgrade.  I did say that in the words of Don Henley of The Eagles, it would be when "hell freezes over" after what I'd been through with Customer Services, The Complaints Service and that damned guru in the O2 shop who put the phone down on me. 

 

But the Eagles did get back together so never say never!  But there will have to be vast improvements to customer service and a consistency of service too because at the moment, O2 are neck and neck with Vodaphone, so I'm not even going to go there!

 

Many thanks to the contributors who helped me, they know who they are and it was very much appreciated.  Happy New Year!

 

Oh, I've just had my final bill.  O2 have refunded me £12.91, but they have still debited my account for £9.09, so I am b*ggered if I understand what happened there - I'm just not prepared to dwell on it anymore. 

 

If there's hoody going then I have a 50" chest and I like 'em baggy so please size me accordingly.  I live in hope!