08-11-2018 13:04 - edited 08-11-2018 13:07
I agree and when people come to the forum to complain about being ripped off my advice always is, get the phone back and take it to CEX.
I was simply pointing out that not everyone is unhappy with O2 recycle. We only see the complaints on here.
On the other hand, if people come to us before they send the phone off, it's a bit galling to advise them to take pictures of the phone from every angle and enclose copies of those with a covering letter, simply to ensure O2 recycle don't try and rip them off.
No-one should have to do that if the company was fair. I have never used them at all.
on 08-11-2018 17:04
....... But the clue is probably in the name, as it’s a recycling service, so it may not be the best option if you’ve got something that could attract a good price if sold privately, or via specialist retailers.
It's never the best option. Customers who don't know the true value of a phone in the used handset market or just want no fuss use a recycle site and in many cases get taken to the cleaners value wise.
This company and others like them are in it to make money. They make this money out of you, the customer! The horror stories we see on here can be multiplied by X number of times.
Good luck to all who use this service.....
on 09-11-2018 17:11
Cheers for your comments so far guys! As @Cleoriff mentioned we do often see only one side of things as many members tend to come to the forum when they have issues or questions around services including O2 Recycle. @Ian_ I'll leave it up there as it's great to have your views and discussions even around challenging subjects, and as you might know we pass on all types of feedback over to the business - even about experiences that have not been so great for whatever reason, so that things can be looked into and improved for the future.
I can see there's a lot of discussion around this one area above, however, many of you have been with O2 for many years now, and some of you have joined more recently - I would be very interested to hear what made you join in the first place and stay with us @Cleoriff, @MI5, @Ian_, @jonsie, @welshsteve76, ? Do you have anything to add to the list above based on your experience with O2?
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on 09-11-2018 18:36
I joined O2 on the recommendation of a friend. I was on Orange at the time.
She seemed to get a better deal with them than I did with Orange. Her signal was better and though we were both on PAYG, she topped up less than I did.
Add to that, she could call others on O2 for free. We were in daily contact with each other so it made sense to me. I moved to O2 and rarely regretted it.
I changed to contract when my PAYG top ups were getting ridiculous when I was in Spain so often.
That's about the time I joined this forum. The rest is history
on 08-12-2018 01:17