O2 will offer Apple’s latest products starting on 22nd September 2017, including the new generation iPhone 8 and iPhone 8 Plus. Customers will be able to pre-order iPhone 8 and iPhone 8 Plus beginning 15th September at www.o2.co.uk/iphone, in store, voice and online, with iPhone X pre-order beginning Friday 27th October
We expect there will be many questions ranging from student discount, to unlocking, to yearly upgrades and everything in-between. See our extensive Q&A section immediately under this post, and let us know if there's anything missing you think we should mention there.
@Anonymous Not yet, but in fairness I didn't order the 256gb SG until 12/11 as I'm on the yearly upgrade progamme and it wasn't due until then!
I pre-ordered a 256GB Space Grey for Click and Collect confirmed order time of 9:32am on 27th Oct, supposed to have been ready on launch day of 3rd Nov - and still nothing yet, the 64GB and Silver stock fulfillment is easier than the more in demand 256GB Space Grey it would seem...
I've addtionally now just ordered and paid in full (£1149 -ouch) direct via Apple for another 256GB SG and have a delivery date of 1-7th December, so lets see which turns up first
Just spent a delightful 1.5 hours on chat, starting with Ray and then on to the floor manager Roku..who has been worse that useless. waffle, lies and avoidance of straight forward questions..
It now appears that the promise of my phone arriving this week was total BS...they are now telling me another 4 weeks... which makes it 7 weeks in total.
So tempted to switch to Vodafone, but hearing horror stories about their customer service too.
Telco Ombudsman seriously need to take some action against o2
@Iharris85 I would avoid Live Chat at all cost. They give unreliable, misleading and incorrect information. CS are probably a better route however, from the comments in this thread they haven't been a great support in terms of reliable information.
The O2 website currently states 'up to 2 weeks' for a 64gb SG so you should be receiving notification very soon I imagine.
@Anonymous This happens every year sadly. The lack of reliable information is absurd. I accept they are reliant on Apple fulfilling their stock requirements but even so it doesn't take a genius to ensure everyone i.e. CS, Live Chat etc give the same message with regards to stock, allocation and expected delivery.
Track usage, upgrade and get support with the My O2 appDownload My O2