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Kevg67 · ‎23-04-2022

Hi, I’m a volt customer and have recently built a garden room at the back of the property , how do I get free WiFi pods as the WiFi signal is very poor in garden room.

MI5 · ‎23-04-2022

@Kevg67

If you’re a Volt or Gig1 customer, Intelligent WiFi Plus is included with your package – just call 0800 064 3836.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-04-2022

@Kevg67

If you’re a Volt or Gig1 customer, Intelligent WiFi Plus is included with your package – just call 0800 064 3836.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎23-04-2022

Just to say it is Virgin that handle this and not O2.

Also be aware that the pods will not presently work with a Hub 5

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎23-04-2022

@Enlli

Yes correct.

That is a Virgin call centre number I gave.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎23-04-2022

That number is actually for there own shop staff to call on so may get short shrift from VM, the customer services numbers for VM are 150 from a Virgin Phone or 0345 454 1111

Also this guide will help you as well https://www.virginmedia.com/help/broadband/set-up-intelligent-wifi

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎23-04-2022

It's actually directly off the Virgin website and the number I called to get mine.

No short shrift and a very helpful agent who sorted me out in a few minutes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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