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Virgin + O2 = Sorry - it doesn’t look like you’re currently eligible for these benefits

thecableguy
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Been with VM for years, took out an O2 SIM which arrived yesterday, tested it out today and gone to my account to activate the volt benefits where I get the following message: Sorry - it doesn’t look like you’re currently eligible for these benefits.

What gives? The wording states simply having Virgin and O2 in the same household is all that is required to qualify.

The only reason I took it was I'm currently paying £9.95 pm for 90GB and this is £10 for 50GB, so with volt it seemed like a no brainer...

I now have 12 days to get this fixed or I will be forced to cancel it.

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jonsie
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Yes the time frame stated by O2 is after 14 days

Sometimes quicker, sometimes slower so no rigid time scales

View solution in original post

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jonsie
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thecableguy
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Thanks

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jonsie
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Yes the time frame stated by O2 is after 14 days

Sometimes quicker, sometimes slower so no rigid time scales

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One-two
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Sorry for arriving late to this topic - I'm just checking if it is normal to get this error message even if the Volt benefits are correctly activated on both sides? Or does it mean that I'm missing some other benefits?

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MI5
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@One-two 

Yes it's normal Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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