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O2 Volt Benefit Not Applied

Skud13
Level 1: Joiner
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Registered:

I signed up on a Volt M350 Fibre Broadband package on 18 August 2024. I have received my Virgin Media Volt benefits but nothing on the O2 side. I have raised an enquiry and received an email stating "my account is eligible for Volt benefits". Signing into My O2 still shows "Sorry - it doesn’t look like you’re currently eligible for these benefits" since I signed up. 

Can someone please assist in getting this sorted out.

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pgn
Level 76: Forum Legend
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You need to contact VM and make sure the address they have matches the address O2 have for you - note only O2 Contract Customers are eligible for Volt benefits on the O2 side: Volt Megaguide @Skud13 

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MI5
Level 94: Supreme
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Registered:

@Skud13 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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