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Volt Benefits

Judbarker
Level 1: Joiner
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Hi,

 

I am a customer of Virgin Media and O2 and have been with both for years. Up until renewing my mobile contract this month, I’ve received Volt benefits with no problem, but now for whatever reason this has stopped and the page says I’m not eligible. I have no idea why this is, my address on both accounts is the same and all that changed is that my o2 contract was upgraded. Any help would be greatly appreciated!

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Enlli
Level 70: Enigma
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Normally it can take up to 14 days to reapply, but can be quicker

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
Level 78: King of Kings
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@Judbarker 

 

When you upgrade it takes them off and then readds them back on usually instantly, but it can take upto 14 days for them to be added back on automatically.

If its been over 14days then contact o2 via Social Media, and they can chase it along, make sure you have your Virgin Account number 

Guide: How to find help & contact O2 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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