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Volt benefits

Kathryn1996
Level 1: Joiner
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on ‎09-07-2024 20:23

on ‎09-07-2024 20:23

I've been in touch with o2 multiple times about my volt benefits. I am with o2 for my mobile phone and I use Virgin Broadband at home (for 9 months now) , yet it says i'm not eligible for the benefits. Anybody else had this issue? 

I've contacted them 3 or 4 times now and each time they say it will be sorted within 2 weeks but it still hasn't been applied to my account.

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MI5
Level 94: Supreme
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on ‎09-07-2024 20:34

on ‎09-07-2024 20:34

@Kathryn1996 

Check your address on both accounts matches, other than that, you need to persevere with O2.

Guide: How to find help & contact O2 

Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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