Partner cannot get Volt benefits
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on 21-03-2024 16:45
We have Virgin Media at our home address.
My partner has a new o2 phone contract (12 month SIMO which is an eligible price plan). We are unable to add Volt benefits to her account even though the addresses are the same on her o2 account and my Virgin Media account. She is also eligible as per the FAQ on o2's website:
Q: I’ve got Virgin Media broadband at my address, but it’s not registered in my name. Can I get Volt benefits?
A: Yes, you’re eligible for Volt benefits if your O2 Pay Monthly tariff address matches the address on the registered Virgin Media account.
Nobody seems to be able to help, o2 are palming me off to Virgin, Virgin are palming me off to o2. Nobody wants to help, this whole things seems to be a massive shambles of script reading and not using any common sense to try and resolve the situation.
I get the same ineligible message on my account. I have the benefits applied but the volt page doesn't say benefits are applied to my account. Instead, it says I'm illegible.
Can some please give me some guidance on what doesn't match and why.
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on 21-03-2024 16:49
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on 21-03-2024 16:49
There is nothing anyone on here that can help, but things need to match, also note that it can be upto 14days for the volt benefits to be applied.
The only people who can help are VM or o2 as they are on 2 different CRM tools, so neither one can see the other side..
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 21-03-2024 16:54
Getting the not eligible message has always been a thing but the benefits are usually still applied after 14 days.
Covered in this thread many times.
Volt Megaguide
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-03-2024 09:54
This forum obviously works differently to Virgin's, I have also raised it there. Virgin has support agents on their forum unlike O2 it seems.
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22-03-2024 09:56 - edited 22-03-2024 09:59
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22-03-2024 09:56 - edited 22-03-2024 09:59
@FlyingChips Any agents we had were removed last July
The Virgin Forum will simply pass you back on phone questions

