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VM Volt SIM package, but full mobile BB allowance not showing correctly

A-KN
Level 1: Joiner
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Registered:

Hi, I am a new customer through Virgin Media included in a Volt Upgrade.  My O2 service came with 4Gb allowance, but the account only shows 2Gb.  The Virgin agend advised that once the SIM has been activated, the 2Gb allowance would be "Supercharged" to 4Gb.

 

Please can you help?

 

Kind regards

AK

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madasaf1sh
Level 77: Grand Master
  • 10829 Posts
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Registered:

@A-KN 

 

All the information can be found here Volt Megaguide 

 

But it can take 14days to be applied to your data allowance

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 77: Grand Master
  • 10829 Posts
  • 59 Topics
  • 3118 Solutions
Registered:

@A-KN 

 

All the information can be found here Volt Megaguide 

 

But it can take 14days to be applied to your data allowance

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 2
376 Views