Invoice fiasco

[signia]

Signed up with VMO2 for the Volt Bundle but the data service on O2 was so poor I cancelled my O2 contract within the cooling-off period & paid my final account which was for usage during the days I was with O2. This morning I receive a text message stating that my mobile phone bill is overdue. £407.51 is outstanding and you will add a late payment charge of £6 iF I don't pay within the next four days!  The only way of viewing the bill is via MYO2 but when I cancelled the contract the MYO2 account was automatically closed!!  Does O2 really know what they are doing?  I really don’t need the stress of sorting this again out via a call centre, what do I do?

[Enlli]

I really think you need to speak to the Payment Management Team 

0800 902 0217

But I'll tag one of the advisors who will message you

@O2Sarah 

[madasaf1sh · Accepted solution]

@signia 

Did you also speak to Virgin Media to say that you had cancelled your o2 part of the Volt deal, as they will need to also re-calculate your Virgin Deal, as they are linked, and this could be down to them not been informed, as basically you have cancelled the Volt Bundle, and are in breach of contract.

You might be best speaking asap to Payment Management on 0800 902 0217, before they escalate the issue to a DCA.

You also need to speak to Virgin on 0345 454 1111 and go through the recalculation.