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Free Disney plus with Virgin Media package

TerryC
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I recently changed my package with Virgin Media to one which includes my O2 sim card and free Disney plus for 18 months.  I was told I access the Disney plus from the O2 website.  However, I can not find out how to get the free Disney Plus anywhere on the O2 website.

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Bambino
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@TerryC See this guide: Guide: Adding and removing O2 Extras - O2 Community

I DO NOT WORK FOR O2



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TerryC
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Many thanks for your reply. Unfortunately Disney+ comes up as £7.99 per month, but it's meant to be free for 18 months with my Virgin Media package.

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Webs
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Terry, I have just upgraded to a 1 Virgin Media 1GB Hub 4 package and was told in writing Disney Plus was free for 18 months. Did you find out if it was available? I have a feeling I've been mis-sold and that in fact it's only available free for 3 months via O2 Extras, but I will find out in the next couple of days. Much as I don't want to roll back the package, one reason I upgraded was to get Disney Plus as I really don't need anything beyond M100. Luckily I have it in writing so I will see how the next few days progress.

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Beckey
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Hi, did you ever get a response on this as we are having a similar issue? 

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