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Pressed into transferring from Virgin to o2. Same phone, same number but saying number will expire

johnblakemore
Level 1: Joiner
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on ‎19-12-2022 20:42

on ‎19-12-2022 20:42

Pressed into changing from Virgin to o2. Received new sim with a new number but eventually got back my original number. Same number, same phone (iPhone 7) now getting message that my iMessage and FaceTime number will expire. Reinstate sim to keep using my own number?

Certainly don’t want to have to reinstate sim every 5 days.

Help please.

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MI5
Level 94: Supreme
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on ‎19-12-2022 21:05

on ‎19-12-2022 21:05

@johnblakemore 

Check Settings >Phone >My Number.

If incorrect, edit save and reboot phone.

If still having issues, reset your network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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johnblakemore
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on ‎19-12-2022 21:24

on ‎19-12-2022 21:24

Thanks.

My number is correct. Have reset network settings.

Fingers crossed.

John

 

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