When my virgin contract expired, I took out a Volt agreement which included an O2 sim, but the O2 sim was under a seperate agreement with O2. Before this I was on a virgin mobile sim which was excellent, but virgin insisted I had to move to O2. Since this time, on O2, I have been having diabolical signal at home, both indoor and outdoor. I have a 5g mobile but even outside in my garden I can only get 2g/3g signal which is continually dropping out. Even when I am out and about, my phone will tell me there is 5g available, but mostly I cannot get onto the internet. Myself and my wife have in the past used giffgaff, and had exactly the same problems. I have now realised that O2 provides service to Giffgaff. There is the answer. I cannot go on like this. My question is, my O2 account is administered totally separately from my Virgin Volt account, so why can I not cancel O2 and replace it with EE or another provider. Virgin have forced me to move to a product that, in my area, is virtually unusable and I don't see how they can legally do this. I have now changed my virgin account, taking out a new 18 month contract, which is not linked to an O2 sim, it does not mention O2 at all. Surely I can cancel my contract under these circumstances. Can anyone advise me on this. Help!
