Can’t access last bill

[Jan65]

I’ve transferred from O2 to Virgin, have been billed excessively and can’t access bill to see a breakdown of charges

[Cleoriff · Accepted solution]

Have you tried this method Guide: How do I get to the 'Download Bill' page? 

If you are on the new billing system you will need to contact O2,

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.