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My service requests isn't working

TCF
Level 1: Joiner
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I have done several service requests to change the user name on a phone number, it says its completed but on Bill analyser, the change hasn't been made.

 

I changed them last year in the same way with no issue, now it doesn't work.

 

It is saying the status is closed and completed but it has not changed anything.

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gmarkj
Level 66: Unequalled
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Duplicate post https://community.o2.co.uk/t5/My-O2/My-service-requests-isn-t-working/m-p/1742130#M28283 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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