6 Weeks and still no Volt benefits

[HawksEyes]

I have both a virgin media volt account and an o2 account. These have been verified by virgin media to use the same account holder name and address.

6 Weeks ago I added 3 new numbers to my O2 account making 4 numbers in total. The 3 new numbers have t had the volt benefits added, I chased initially multiple times with the same response, “it can take 14days” then came and went. Used the social media team “we’ve escalated and it will be fixed within 14days” kept chasing “wait for 14days”. Well 14 days has come about again and told escalating again!

I need the volts benefits to make use of the USA roaming rather than having to pay the £21 per day for those additional lines! Had I known this was going to be a problem and no-one knows how to fix I would have stayed with my previous provider who do have to roaming.

ive even contacted the Virgin Media Community teams and they have pointed me here for help.

i can’t afford to wait another 14 days after the 6weeks so far. How can this be resolved quickly.

And if your systems problem can’t be solved I could do with the additional charges being waived as it’s an o2 problem and not something I’ve done.

[pgn]

Sounds like the time is right to adopt WhatsApp for family use, and for this year at least get a local SIM for the USA from Amazon before you depart (or pick one up in the States when you land), @HawksEyes.

And lean heavily on the O2 Social Media Team at either link just below *from all 3 phones* starting today about why you all are on O2 Contracts at the same address as an active VM Contract until they activate Volt (note Volt does not apply to PAYG).

PS. Tagging @Dave-O2 who is in the office today only, back next Tuesday (I think!). PM the numbers to him here, your contract first.

Good luck!

[HawksEyes]

It’s looking like I’ll have to get a travel sim which is frustrating as I had swapped from a provider that had USA included.

Been chasing social media team daily for the past 3 weeks and othe various online support chats for the past 6/7 weeks and still no joy.

Will be more chasing today as the clock ticks down before we travel.

[pgn]

Do the address details match on both O2, for all contracts, and VM side, @HawksEyes?

[Dave-O2]

Thanks @pgn 

Back in today 😀 

@HawksEyes As mentioned on the other thread, i've now replied to your latest PM 👍

[HawksEyes]

Yes and no. The county is possibly the issue but been told it was added to. Virgin media so should match.

[HawksEyes · Accepted solution]

There is a technical issue that is preventing Volts being added.

Through online chat someone added the Zone 1 travel pack manually whilst they try to solve that problem. Likewise the social team came back with the same suggestion.

Still not got true Volt as yet but does address my immediate travel/roaming concerns.

[pgn]

Small mercies, @HawksEyes 👍🏼