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No double data after 3 O2 shop visits

Fiskye3
Level 1: Joiner
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Hello, 

Ive been an 02 customer maybe 20yrs and virgin customer 5yrs.

I took out my 02 airtime bill thinking id get double data with volt on benefits. 5months on im still trying to get them. Been to o2 shop 3 times and keep being told nothing they can do as addresses are same. Talk to virgin but i try talk to virgin and they say go to O2. 

Why can it be so hard 🫠

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MI5
Level 94: Supreme
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@Fiskye3 

Send O2 a direct message on one of the socials. 
https://linktr.ee/vmo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 78: King of Kings
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And check the options towards the end of this guide, @Fiskye3 Bigger benefits - Volt 

Good luck!

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Dave-O2
Community Manager
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Afternoon @Fiskye3 

 

If you're still waiting for the double data to be added, can you please PM me your mobile number?

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HawksEyes
Level 2: Apprentice
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Did this ever get sorted? I’ve the same problem - keeps getting escalated to a black hole.

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Oxonian
Level 40: Notorious
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@HawksEyes 

If that question is directed at @Fiskye3, you need to tag him thus. 👍 

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