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text shows wrong number

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Shyyne
Level 1: Joiner
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on ‎11-03-2022 08:28

on ‎11-03-2022 08:28

i have just ported my number from giff gaff to O2. when i send a text to my contacts it shows my new O2 number, which i dont want , but when my contacts text come through to my phone with the number i ported ... confused

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MI5
Level 94: Supreme
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on ‎11-03-2022 11:06

on ‎11-03-2022 11:06

@Shyyne 

iPhone = Settings >Phone >My Number

Android = Message app >Settings >Advanced >RCS

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
Level 78: King of Kings
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on ‎11-03-2022 09:28

on ‎11-03-2022 09:28

@Shyyne 

 

You need to change the number on the phone,

 

 If on an iPhone follow these instructions from this video https://www.youtube.com/watch?v=iPpK2b-soTU

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
  • 152748 Posts
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Registered:

on ‎11-03-2022 11:06

on ‎11-03-2022 11:06

@Shyyne 

iPhone = Settings >Phone >My Number

Android = Message app >Settings >Advanced >RCS

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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