Number retention

HenryRoot · ‎23-08-2025

Just upgraded to new VM package Inc new SIM. Specified number retention and gave them pak number but now my account shows two numbers? Not set up new SIM yet.

Oxonian · ‎23-08-2025

@HenryRoot

Guide: Migration & porting into O2

Guide: How to find help & contact O2

madasaf1sh · ‎23-08-2025

@HenryRoot

If you are migrating from one o2 number to another o2 number then you dont need to use a PAC Code, as that is only required from off network porting.

You will need to contact o2 and ask them to migrate the contracts, and pay off anything outstanding on the old contract.

Just be aware some o2 agents are refusing to do migrations so good luck, and if they wont do it you will need to look at porting the number you want to keep out to another network (PAYG) and then back into o2..

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎25-08-2025

Awaiting an update on this from @Dave-O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave-O2 · ‎27-08-2025

Afternoon @HenryRoot

Can you please drop me a PM with the numbers involved and i'll take a closer look 👍

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