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Martin221
Level 1: Joiner
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on ‎18-10-2023 20:50

on ‎18-10-2023 20:50

weve upgraded our mibiles and we have no network we are unable to receive or make calls the same with texting i received at message earlier stating 4g calls had been switched off 

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jonsie
Level 94: Supreme
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on ‎18-10-2023 20:53

on ‎18-10-2023 20:53

Did you order new sim cards?

If so you need to do a sim swap

Guide: Sim Swap: a mini guide 2017 update 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎18-10-2023 21:12

on ‎18-10-2023 21:12

@Martin221 

Try rebooting your phone and also check this guide Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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