Number transfer

[James46]

I have used my pac code to transfer my old number but I dont seem to be able.to use internet, texts or data. I am in portugal currently, wondering if Roaming is causing a problem?

[Cleoriff]

@James46 

here are some tips to try :

• Make sure Mobile data and data roaming is enabled
• Turn off 5G
• Turn Airplane mode off then on (This often kickstarts things)
•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   If none of this works you need to contact O2:

If you need to contact O2 from abroad, use this free number +44 7860 980 202

OR use Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)