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Resolved! Sim swap exceeding 24 hours

Yesterday morning, I initiated a SIM swap. It’s been around 28 hours and my phone still says “No Network“. I’ve tried rebooting and all the usual advice, still nothing! I phoned customer service and I was told that I could be waiting a further 3-4 da...

Resolved! Cannot access Twitter (X) when not in my home

I cannot access Twitter (and some other App) as soon as I leave my home and am off my own WiFi. Regardless of whether it shows 4G or 5G, I just get the message 'Tweets are not loading right now’. Anybody else experienced this problem?

International call

It is not letting me make international calls

Resolved! Wi-Fi calling

When I try to turn on Wi-Fi calling on my iPhone it says I need to call o2 to enable the service - not sure which number to call. if I go via the O2 app it says the service is already enabled, but it is not in the phone. This used to work when before...

Where is my £3 extra for topping up today

Where is my £3 for topping up today

£3 extra on my top up today hasn’t appeared

£3 extra on my £10 top up today hasn’t appeared .

Account Access

Good afternoon, I can’t connect to my account. But I am registrered since 5 days. Could you check why the website and the app don’t work?Thank you

Very poor signal strength

Having checked the network on your site it says signal strength is Good. However I have either 1 bar or sometime no bars on my phone and call clarity is dreadfull

No network connection

My phone is not receiving or allowing calls. Says no network connection

Signal not working during certain time of day.

Hi.Myself and a few others on the network have an issue where we lose signal during busy times of the day (specifically lunch rushes or Saturdays). Our phones will say we have 4G or 5G but nothing loads.Usually happens between 12pm - 2pm on weekdays ...

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