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Part ported number to O2

I started the port to O2 last Friday and my number has part ported. I can receive texts and calls but I can't make or send any. I also have no data. No one seems to be able to assist. The store asked someone to do the port again and wait 24 hours, wa...

Resolved! SIM

Hi, My first SIM was delayed so I ordered another by phone. However, the first SIM did arrive so I have fitted and enabled it. What do I do with the second SIM which has arrived today?

Resolved! Posting a question

When you go to 02 community and ask a question why can’t tyoi ask a question without getting old posts for similar questions?

Email

Hackers have taken my registered email, how do I add a new one as O2 will only send email confirmation to my old email address?

Former Virgin User - Cannot be heard, call drops

Hi, I'm a former virgin customer who has been unable to receive incoming calls since switching over. The caller cannot hear me but I can hear them. A few seconds later the call drops. I have tried1) Turning airplane mode on and off multiple times2) T...

02 closed wrong account - proving to be a nightmare!

My partner has been a loyal 02 customer for over 15 years and has, in time, added her four children to her account when they each got phones. Last week she requested that her eldest daughter be removed from her account as she was going to university ...

Resolved! 5g SIM card for iPhone 15

I’m upgrading from iPhone 8 to iPhone 15 and have been told that I will need a new SIM card to access 5g. I’m on a sim only contract and would like to know what I need to do to get a compatible SIM card?

Resolved! Scam

I have just been scammed and given out information

Apple Watch Error code 14 when setting up data

Hi, Had a nightmare of a port in from Three and the customer service advisor told me to delete all esims from my watch and phone. Done this and now got a new physical sim for my phone which works perfectly. Nows the fun bit, go to add my mobile conne...

Resolved! Unknown numbers

I have recently transferred over to an IPhone 13 and new SIM card but all calls are coming through as unknown even though the numbers are saved in my contacts, any ideas on how to resolve the issue?

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