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Forum Posts

Unable to text, call or use data

I can’t receive or make text, calls or use 4G since 03rd August. I also don’t have any 4G when I’m not on the wifi. I can’t do anything as everything requires codes to be sent to phone and I can’t receive any so unable to do my online banking, use an...

Resolved! Blocked number delete

If I block a number then delete it will my Iphone remember or do I need to leave blocked numbers in my recent calls to keep them blocked?

Resolved! blind

stop sending cd for blind people 

sftjkttg by Level 1: Joiner
  • 417 Views
  • 2 replies
  • 0 kudos

iPhone 14 network issue

hello! I know many people have had this problem, I’d like to know if there’s a happy ending in sight. I upgraded a few weeks ago, to an iPhone 14, since then - I’ve had many network issues. when I’m out and about, I loose connection to the 4G/5G and ...

Resolved! Add account

How do I add Alcatel pocket WiFi account to my mobile phone account? 

CJ76 by Level 1: Joiner
  • 453 Views
  • 2 replies
  • 0 kudos

Resolved! My safe search is locked on for my device. How do I remove?

Safe search is locked on all browsers and I cannot remove. MY02 settings say that filtering explicit material is off but I still cannot seem to access betting sites whilst data roaming. it does however seem to work at home on WiFi (I’m with BT). this...

JoshhhD4 by Level 1: Joiner
  • 3645 Views
  • 1 replies
  • 0 kudos

Resolved! Abroad internet

I am abroad at the moment in Spain on cruise ship and cannot get good internet can you advise please?

Lin53 by Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos

Resolved! Speak to advisor

I need to speak to someone about my o 2 connection abroad 

Lin53 by Level 1: Joiner
  • 393 Views
  • 1 replies
  • 0 kudos

Resolved! New Sim Not Activated on Network

Hi AllHere's my problem . I ordered a 12 month sim only plan on the 27th July . I waited a week but did it not arrive . So i contacted O2 via the online help . He arranged to send another sim, a"preactivated 5G Plastic Sim". which arrived next day. I...

jcm121 by Level 1: Joiner
  • 614 Views
  • 4 replies
  • 0 kudos

Resolved! Logging in

Every time I log in my password is not recognised and I have to reset it. Any ideas?

Siwe by Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos