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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2975 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5065 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15890 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8085 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7467 Views
  • 6 replies
  • 0 kudos

Resolved! Alcatel link zone

Have followed the instructions to the letter, downloaded the app on my iPhone, connection not found. Followed instructions which states go to settings page but not clear what I am looking for on settings page. Instruction very poor and need help to l...

Easy-life by Level 1: Joiner
  • 579 Views
  • 1 replies
  • 0 kudos

Data connection not working

My data connection is non-existent ; I've tried all the troubleshooting tips and have ended up here. Does anyone have the answer to what seems a simple probem to solve ?

Del48 by Level 1: Joiner
  • 314 Views
  • 3 replies
  • 0 kudos

Apple Watch problem with data

Hi i have difficulties with lte connection. I’m paying monthly for data tariff for my Watch but it’s not working when I don’t have phone with me can you please help me.

Resolved! Data roaming

Hi I went to Holland but I’m back now and my data is not working how do I get it back to Uk

Resolved! mobile voice call - bad quality from my side only.

I have 100% -80%4G signal and recently changed phone to GalxyS20+. Why are voice calls indoors bad that nobody can here me properly, calls keep dropping and it sounds to the person on the other end of the line like I'm under water or my voice is brak...

Edytabi1 by Level 1: Joiner
  • 564 Views
  • 2 replies
  • 0 kudos

Resolved! disconnected phone

o2 have disconnect my line so I cannot activate my esim and my phone says transfer not supported

Zoe8 by Level 1: Joiner
  • 469 Views
  • 2 replies
  • 0 kudos

Resolved! multiple incoming texts from bank and pharmacist

since wednesday my wife has been receiving multiple automated texts from bank [ expected one time pass code now sent numerous times ] and pharmacy [ expected confirmation of prescription now sent numerous times ] texts are coming through the night......

coey by Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

Wifi not working

My wifi wont turn on just knocks on my data everytime I try. I cant even see any wifi networks.

Jamie82 by Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos