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Forum Posts

The App is useless and the chat function is a joke

  My bill has been almost doubled for no apparent reason. I’ve tried to ‘view my bill’ on the App (updated to latest version) and get an error message. I’ve tried to speak to someone and get the below;“Sorry, we're extremely busy right now, so I can'...

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BenC by Level 1: Joiner
  • 767 Views
  • 3 replies
  • 0 kudos

Apple Data Plan not activating! Reference code 112

Hello, I have recently switched my o2 mobile contract from business to a personal sim only contract (Keeping my same number) so I can use my Apple ultra watch on a data plan. However, when I try to activate it, I get an error message Reference code 1...

1512pk by Level 1: Joiner
  • 424 Views
  • 1 replies
  • 0 kudos

keep old number

Despite my asking to retain my old number you have sent a new number. What is the procedure for retaining my old number?

IO-10 by Level 1: Joiner
  • 333 Views
  • 1 replies
  • 0 kudos

Can’t log

I can’t login to my o2 account and it says the 48 hours thing but I have had my account for ages I just haven’t logged in but I need to so I can see my data usage. It said the same thing the other day so i Waited until now to try and log in again but...

E23 by Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos

Voicemail

I need my voicemail number set up

POH by Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

CALL BARRING

Why can't i call an international number from my phone 

james45 by Level 1: Joiner
  • 284 Views
  • 1 replies
  • 0 kudos

When will you transfer my number to O2 please?

Hi,When will you switch my number please??I purchased O2 sim-only monthly contract about a week ago, and at that time I gave you the details of my existing number and my PAC code.The sim arrived last week, but you have not switched my number yet. I s...

JoBabic by Level 1: Joiner
  • 552 Views
  • 3 replies
  • 0 kudos

Xperia 1 iii continuous software updates

I recently upgraded my phone and in 24 hours I have to keep updating the software 14 times, I got hold of someone on 202 and got a new phone delivered today, it's doing the same thing, I'm on my 5th update since 3pm today. Is there an issue with the ...

Resolved! Data Roaming not working

Hello, I just arrived in Greece and my roaming is not working. Have contacted customer service, they are saying they cant see any issue their end. I've tried reseting etc. For the aps change, if the username/password for mobile.o2.co.uk is vertigo/pa...

marina777 by Level 1: Joiner
  • 10978 Views
  • 10 replies
  • 0 kudos