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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

keep my number form not working

Switching from pay as you go to monthlyI recently switched from Pay as You Go to a monthly set debit amount and was sent a new SIM card. I want to keep my old number but the online form that I was told to fill in hasn't worked since I got my new SIM ...

AbiSindy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Paying bill

When I try to pay my bill it says “this information is not available at the moment please try again later” I have been trying for 3 days.

Resolved! replacing a simcard

Hello, my son has got hold of my simcard out of my phone when i was sorting it all out because my partner needed to use my phone so as i swapped the sim and put it on the side he has got hold of it and lost it i need one with the same number as i hav...

You stole my details

why I cannot change my details, there is another number which is not valid. I told about that years ago but there is still the same issue.

Ivka by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! 4G not working despite having 14gb data

I’ve tried switching it off and on again multiple times but for some reason my 4g doesn’t see to work, it worked for a day or two and now I’m left with nothing. phone will work perfectly when connected to wifi but as I’m on the move all the time I ki...

AaronK3ll by Level 1: Joiner
  • 1 replies
  • 0 kudos

iPad won’t switch on

Hi. My iPad which I’ve had for 7 months won’t switch on. If it does, it comes on abs goes straight off. It is fully charged so that’s not the issue.

Resolved! Sorry your call cannot be continued

Hello I need some help/advise. I have had this problem for a few years now but it is getting worse.When I call certain people it says sorry your call cannot be continued. It is pretty random as I can call certain people and others it stops me. I aske...

Kimbohew by Level 1: Joiner
  • 2 replies
  • 0 kudos

O2 signal

Hi my sky broadband has been down since Tuesday, the o2 reception is very poor inside calls drop and 4 g is very rare, what can I do as I’m paying for a service that I don’t receive I basically can’t use my phone indoors my postcode is ox14 3

JWN by Level 1: Joiner
  • 1 replies
  • 0 kudos

Changing an old number on to a new sim.

Hi there, I'm kind of new to all of this number changing over stuff and my old phone was stolen a month or so ago, how can I put my old number on to my new sim so that I can access my apps that use my old number?