no network signal

[OriginalJay]

Signal has completly gone as of 9.30pm and there seems to be no way to contact o2. website claims no issues in my area but a mast is having issues in an adjacent area.....

[Bambino · Accepted solution]

@OriginalJay No network guarantees 100% uptime, but you can download Skype and call customer service.

Guide: A Guide to Skype 

Call 0344 809 0202, 0800 032 1402 or 0800 902 0217

You can also try WiFi calling, if it's enabled on your account:

Wifi and 4G Calling explained | O2

Wifi and 4G Calling | Help & Support | O2

[OriginalJay]

Wifi calling is enabled on account but no option for it on phone i can see and i'm now getting sim1 not provisioned msgs

[MI5]

@OriginalJay 

You need to turn on wifi calling in your MyO2 and then reboot your phone.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[OriginalJay]

It is on and i have restarted but there is no option for it under sim additional settings etc (where it should be according to google search)

[MI5]

@OriginalJay 

Have you asked O2 to enable it on your account first?

[OriginalJay]

I have not spoke to them as i can not use my sim it seems but they were previously activated on my last phone.

[MI5]

@OriginalJay 

You can check via social media Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

[OriginalJay]

OK so it seems they for some reason sent out a replacement sim that came today (although i never asked for one as its a new phone and sim less than 2 weeks old). But once i switched to that it seemed to sort the issue i'm guessing they deactivated the one i was using with no communication to myself about the replacement.