No singal

[jannam]

Hi there 

there is no issues with signal or network in my area (my family who also use o2 have no issues) but I have no signal, can’t make any calls or texts and I’ve done all the obvious things mentioned on o2 page 

[Bambino · Accepted solution]

@jannam It sounds like your sim has failed. Either call O2 on 202 from one of your family's phones or download Skype: Guide: A Guide to Skype and call 0800 032 1402 or 0800 902 0217.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Alternatively, you can call into an O2 store, if you have one nearby, and they will give you a new sim and set it up for you. Be sure to bring identification with you.