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Forum Posts

Resolved! Compatibility

I'm looking into getting the Samsung galaxy watch4 for my Sony Xperia 5 III but just wondering if it's compatible and would still work okay with my Sony phone

Resolved! No network connection

More info (Highlight to read)Hi, i am in singapore and i cant get any network connection when i am outside. I paid for the o2 travel plan which i thought would enable me to connect, but it doesn't. I cant make any calls or text or whatsapp. Please ad...

Fiona10 by Level 1: Joiner
  • 5665 Views
  • 1 replies
  • 0 kudos

Resolved! Sim swap

How do I swap my sim if I’m not getting texts 

Kj2 by Level 1: Joiner
  • 483 Views
  • 1 replies
  • 0 kudos

No signal for a week.

Why should I even be paying my phone bill when I can't use any services that I'm meant to have with my contract yet I can't use any of them! Not happy one bit!

Josh1106 by Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos

Sim swap!!!

trying to do a sim swap!! Yet I have no service to receive my security text to enable me access! Any help would be much appreciated. Not only have o2 made a right mess with my upgrade (giving me a new contract) which I had to cancel and now I’m out o...

Marty82 by Level 1: Joiner
  • 1285 Views
  • 4 replies
  • 0 kudos

Resolved! All my data vanishes overnight

Hi I have had a 15GB per month contract for 2.5 years now and have never used the whole data allowance. On Sunday I received a new phone through my insurance company - I say new - it’s clearly a refurb unit. This was more or less at the start of my d...

JonHills by Level 1: Joiner
  • 918 Views
  • 2 replies
  • 0 kudos

Can make or receive calls

My account is paid up and all fine but I cannot make calls out or receive them on my iPhone 11. When, as advised, I turn the phone off and on again, I can receive one call. It then goes dead again. Any advice?

HJB by Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

Resolved! PAC Number Changeover

Hi. Do I need both my old and new phones to be turned on for the number port to take place? I moved to o2 from EE and supplied my PAC, the number is due to port today. Unfortunately my old phone is in for repair as it won't turn on. When I call the n...

Dougman by Level 1: Joiner
  • 1356 Views
  • 5 replies
  • 0 kudos

Resolved! Mobile internet issues

Hi I’m having issues connecting to the internet When on 4g or 5g. it shows as having 4g signal but is very slow to connect.

Legend by Level 1: Joiner
  • 486 Views
  • 1 replies
  • 0 kudos