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no mobile data

smolds
Level 1: Joiner
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on ‎04-09-2025 10:52

on ‎04-09-2025 10:52

ive had no data since 11aug & no help. ive been into o2 store repeadly & told to wait for 24hrs & turn it off & on? HELP

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madasaf1sh
Level 79: Lord of the Boards
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on ‎04-09-2025 10:58

on ‎04-09-2025 10:58

@smolds 

 

This is a customer to customer community, so all we can tell you to do is contact customer services Guide: How to find help & contact O2 


Also have a look at these guides 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 


Also check your APN is set to mobile.o2.co.uk

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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smolds
Level 1: Joiner
In response to madasaf1sh
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on ‎04-09-2025 12:02

on ‎04-09-2025 12:02

hi it was fine untill i had my phone stolen. ive had 2 new phones now & countless sm swaps.

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MI5
Level 94: Supreme
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on ‎04-09-2025 12:50

on ‎04-09-2025 12:50

@smolds 

Sounds like a data bar on your account.

You can check this in your MyO2 under barring or ask on social media 

Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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