no Signal

[MelanieJackson]

Hi

there is no phone signal at all for my account i’ve tried all the steps and nothing and other people have no problem- have you turned off 4G on my account?

[madasaf1sh]

@MelanieJackson 

Have a look at these 2 guides 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

It could also be a couple of other things as well, such as a sim card failure or non payment on the account. 

If you need a new sim card then contact o2 on 0344 809 0202  or pop into an o2 store with photo ID

If due to none payment call 0800 902 0217