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my phone keeps asking me to sign in when using 4G

joanna73
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on ‎22-09-2021 08:16

on ‎22-09-2021 08:16

As above. Very annoying and just started

 

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madasaf1sh
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on ‎22-09-2021 08:27

on ‎22-09-2021 08:27

@joanna73 


What exactly is it asking you to sign into and what phone do you have? 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Cleoriff
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on ‎22-09-2021 08:44

on ‎22-09-2021 08:44

I wouldn't think the problem is associated with 4G anyway? As @madasaf1sh has asked,we need more info than you've given @joanna73 

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RobertChalmers
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on ‎22-09-2021 08:47

on ‎22-09-2021 08:47

Well, I don't get asked to sign in, but I do keep getting a message PopUp saying I've been signed out of the 4G Network. Which I haven't of course, just clicking OK and it goes away. Next time I'll do a screen grab and post it. Seems to have no meaning or effect.

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Cleoriff
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on ‎22-09-2021 08:52

on ‎22-09-2021 08:52

@RobertChalmers  We have had a couple of people with a similar issue. All I can think of is it may be something to do with an upgrade or work on a nearby mast.  Check here https://status.o2.co.uk/ 

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MI5
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on ‎22-09-2021 09:19

on ‎22-09-2021 09:19

@joanna73 

Reset your network settings and then reboot your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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