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How to activate eSIM

FrustratedAK74
Level 1: Joiner
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Help! I received a new Sony Xperia for my son on Friday and chose an eSIM. He has an existing Xperia so thought this would be an easy transition, but it keeps asking for a QR code that we did not receive. 
Also note the phone didn’t come in an actual box and also didn’t have a charging cable or plug with it! So far this upgrade has been a nightmare!

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MI5
Level 94: Supreme
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@FrustratedAK74 

You install esim from your MyO2.

For missing items, contact sales.

– message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

esim install.jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147668 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@FrustratedAK74 

You install esim from your MyO2.

For missing items, contact sales.

– message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

esim install.jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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