lack of network coverage

[loc]

I have had virtually no reception at home ne23ns & at work for the last 3-4 weeks or so.

Can you tell me when the mast in Newcastle will return to being functional. I need my phone for work & am missing important calls

Regards

Laura

[madasaf1sh · Accepted solution]

@loc 

No one on this customer community will know when it will be restored, 

Have a look here https://status.o2.co.uk

Also download the My network app, to keep up to date with any service updates.  

Also these guides Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

You can always use Wifi Calling if at home or in the Office, if you havent already you will need to contact Customer Services to enable it.