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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7100 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1914 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4319 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3623 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 3096 Views
  • 6 replies
  • 0 kudos

Porting number issue

Recently moved to O2 from Virgin, received my transfer date after supplying my PAC code. Received 2 text on the day of transfer, then nothing. Now MY O2 shows my updated number, my phone's sim settings displays the temporary number that came with the...

Kalasin by Level 1: Joiner
  • 198 Views
  • 3 replies
  • 0 kudos

Resolved! Cancelled order

I cancelled my order 30mins after processing the order, called 202 to cancel it, woman cancelled it, said I wouldn’t need to send anything back via mail as it hadn’t yet been dispatched, great, but then an hour later I get an email come through sayin...

Foxie28 by Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

Resolved! Is someone else using my number

People are calling / texting me saying that they have a missed call from me. I have not called them and there is no record in my call log. These are just normal people apparently returning calls made to them from my number. What is going on? How do I...

ELC by Level 1: Joiner
  • 267 Views
  • 2 replies
  • 0 kudos

Resolved! No signal

I've been having problems with my phone for ages. Keeps saying no signal. When I do get O2 reception get call failed messages don't come through or send and can't make calls. When I have managed to get through to balance it makes noise after a bit an...

M11 by Level 1: Joiner
  • 271 Views
  • 2 replies
  • 0 kudos

I am%20abroad%20a

Hi all, I am in Spain since 2nd May 2021 and there is no O2 network available. An O2 agent told me last 30th April that I should have this available as this is EuropeZone. Any way to chat to a human in this company? Aura is not helpful at all and any...

Ro- by Level 1: Joiner
  • 333 Views
  • 9 replies
  • 0 kudos

Resolved! Order

Iv just ordered a tablet and iv changed my mind how do I cancel it before it comes

Tj5 by Level 1: Joiner
  • 151 Views
  • 2 replies
  • 0 kudos

Resolved! help applying discount

ive recently bought a new phone but need to apply a discount code . where do i do this

lornashaw by Level 1: Joiner
  • 110 Views
  • 1 replies
  • 0 kudos

Resolved! MCK needed

Hi everyone.This is my first time posting so apologies if I fubar at all. I've been trawling forums, holding online support chats and basically wasting hours (6 so far today alone) trying to get the MCK to unlock my old Samsung S7 (O2) for my friend ...

muttmummy by Level 1: Joiner
  • 296 Views
  • 6 replies
  • 0 kudos

Forgotten password

I usually unlock my phone with my fingerprint. Tonight I went to use my phone & fingerprint was no longer there but a request for a password. Don't know the password & there is no option for forgotten password. How can I get back into my phone?

GillsF by Level 1: Joiner
  • 259 Views
  • 5 replies
  • 0 kudos

Resolved! My bill

I want to know why my Bill's £87.odds pence and I'm fed up with getting late payment fees when I paid the Bill's it was a day late it better stop as I'm really getting *bleep* off with this from o2x

Lady by Level 1: Joiner
  • 182 Views
  • 3 replies
  • 0 kudos