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Forum Posts

Disconnect and Reconnect to resolve Unknown Caller Issue?

As I'm one of many experiencing this issue of Unknown Caller appearing on incoming calls, since moving from 4G to 5G SIM and from iPhone XS to iPhone 14 Pro, would a disconnect and reconnect of my number on the network resolve the issue? Asking aroun...

Kosmos5457 by Level 2: Apprentice
  • 1220 Views
  • 4 replies
  • 0 kudos

Resolved! Changing phone number for log in security code

I have 2 phone numbers on my account (I have recently been transferred from Virgin Mobile) and the MyO2 login insists on sending the SMS with the security code to my Wife's phone and not my phone even though I have changed my contact preferences to m...

MikeF1 by Level 1: Joiner
  • 923 Views
  • 1 replies
  • 0 kudos

Resolved! No data connection

Helloi have a problem with the data connection on my sim.i had an iPhone with an eSIM, i bought a Sony phone so went back to a physical sim. Set up Sony, sim fine. Going outside i had no mobile data connection. Rang o2, still the same. Went into stor...

Janwwms by Level 1: Joiner
  • 562 Views
  • 1 replies
  • 0 kudos

Resolved! No internet on data

I have got a new sim topped it up with £10 and on my app it shows that I have 7 gb but the internet is not working

Resolved! account holder

how do i change the account holder of my account 

apple watch yet again

every time i go out with out my phone within moving to another region apple watch disconnects just like the other clients 02 has , can some one tell me how to have this fixed , its not an apple fault as watch been checked. i read that if you remove t...

Resolved! Unable to change contact number in O2 account (accounts.o2.co.uk)

I joined O2 around a month ago and when I tried to register my online account, it said the number I was trying to register with is already in use on another account. I believe this issue may be due to previously having a business account with O2 for ...

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ChrisF80 by Level 1: Joiner
  • 558 Views
  • 1 replies
  • 0 kudos

Payment sim in tracker

I have a payg sim in a vehicle tracker. It keeps replying to commands with the same response repeatedly. Does anyone know what my problem is. Thanks. Steve

Holty by Level 1: Joiner
  • 438 Views
  • 2 replies
  • 0 kudos

Resolved! Damaged phone

I dropped my phone and broke it, I do not know if I have insurance.