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Resolved! Not receiving security texts

I've been migrated from virgin to O2 a couple of days ago. I'm not receiving the security texts asking to confirm its me when I access my profile. My number appears correctly and it says it's going to send me two texts but nothing arrives even when I...

DB2023 by • Level 1: Joiner
  • 1183 Views
  • 3 replies
  • 0 kudos

Bill

Why is my bill so high? 

Tom0510 by • Level 1: Joiner
  • 420 Views
  • 2 replies
  • 0 kudos

emails

Since 30/07/23 I have been unable to get emails on my mobile phone. I can send emails on my mobile phone but cannot receive them. Can you help please

Phone freezing

My phone keeps freezing since I got just under a month ago. At first I thought it was the apps however I have no more apps than I previously did on my old phone and I have since deleted a few. The phone is really slow at times. Is there a way I can r...

AJBS by • Level 1: Joiner
  • 805 Views
  • 4 replies
  • 0 kudos

New phone won’t transfer number across properly

I was told to change number in settings and in Apple ID but it won’t allow me to the phone seems to now be locked to the number that came on the sim (was an existing o2 number sim only account on a tablet) that came with new phone and I can only dele...

AnnaFC by • Level 1: Joiner
  • 745 Views
  • 1 replies
  • 0 kudos

Mobile connection

Good morningFor the past 2 months, I have been unable to use my mobile phone to make calls. I reported this to my company some 4 weeks ago, which was acknowledged. Since then I have had weekly text updates telling me there is a fault on your mast and...

Resolved! Phone

A supervisor told me my phone would be on till 28th August and now you’ve got my data n calls off for no reason

Sharon13 by • Level 1: Joiner
  • 440 Views
  • 1 replies
  • 0 kudos

Apple watch not connecting to mobile data!

I have done a bit of digging and apparently when you have paired your watch you then go to set up mobile data. The thing is your supposed to get a log in page where you can select your mobile plan and activate it there. Problem being I have never had...

Resolved! Apple Watch error 15

Any fixes to this yet? Been speaking to o2 for over two weeks and they seem clueless. Keep getting told wrong information. Countless resets/unpairs and still nothing.Could some tag the O2 people for me, I can’t seem to do it. Many thanks

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