@steven12 wrote:
5g is indicated to be active, download speed is indicated to be fast often but apps and Internet are both slow, also 5g nr is indicated to be "suspended"
If it is shown as 5G NR suspended then you are connected to 5G None Stand Alone where the 4G element is working but the 5G element is not being received. The phone may report 5G but you are really on 4G.
I see it a lot on all networks.
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
