iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[O2Ryan]

thanks for the tag, ill send a private message over now.

[CPToffee]

Thanks to @O2Ryan for reaching out.  I spoke to O2 customer service and Apple no joy however this morning iMessage came to life 🥳  All my setting inc resets had been correct without success though.

So that was migrated from EE on Tuesday and service in place 48hrs later on the Thursday - not ideal but sorted now.

[DJ71]

Hi

I’m having similar issues after moving from EE to O2 this week and would appreciate any help, cheers

[Cleoriff]

@DJ71 

@O2Ryanis on this morning. Hope he can help you. 👍

[O2Ryan]

thanks for the tag ill send a private message over now.

[Cleoriff]

Thanks @O2Ryan x

[SteveK1]

Hi I have got the same problem and please help! 

[Cleoriff]

@SteveK1I'll tag @O2Emma an account advisor who's on this evening. Hopefully she will be able to help.

[O2Emma]

Hi @Cleoriff I will pick this up thanks.

Hi @SteveK1 I will send you a private message to look into this for you.

[Cleoriff]

Thanks @O2Emma xx