iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[Janine_S]

I'm having similar issues, the whole porting process has been a nightmare. It took a week or so for the number to transfer but it only worked for outgoing calls, it then took another three days to port for incoming calls. However, I can't activate iMessage because SMS are still going to my old Three sim which appears to still be active. Any suggestions?

[Cleoriff]

@Janine_S 

I'll tag @O2Sarah- who is on at 8am tomorrow. Watch out for a private message from her.

[O2Sarah-]

Thanks for the tag @Cleoriff 

@Janine_S I will send you a private message so we can look into this.

[Janine_S]

Thanks Sarah, I'll keep an eye out.

[Cleoriff]

Thanks again @O2Sarah- 😊

[Janine_S]

No message today Sarah?

[Janine_S]

This really is getting beyond a joke now. Contacted O2 on Twitter and they haven't understood that SMS is still going to my old sim therefore it is impossible to activate iMessage.

[Janine_S]

I'm guessing that @O2Sarah- can't help then?

[pgn]

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@Janine_S wrote:

I'm guessing that O2Sarah- can't help then?

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Sarah is off shift as far as I can see - no advisors on a Sunday, so your next bet is @O2Ryan after 9am Monday 01-May, @Janine_S. Good luck!

[Cleoriff]

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@pgn wrote:

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@Janine_S wrote:

I'm guessing that O2Sarah- can't help then?

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Sarah is off shift as far as I can see - no advisors on a Sunday, so your next bet is @O2Ryan after 9am Monday 01-May, @Janine_S. Good luck!

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Yes, I'm hoping @O2Sarah- isn't off for too long! Also pleased to see @O2Emma  is back on Tuesday. Good job. ('Nuff said!!) 😂