14-07-2022 13:52 - edited 14-07-2022 13:55
14-07-2022 13:52 - edited 14-07-2022 13:55
Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed.
I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number. The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.
anyone got any advice? I have just asked for a replacement SIM card to try that.
thanks
l
on 13-04-2023 12:36
on 13-04-2023 12:36
thanks for the tag, ill send a private message over now.
on 13-04-2023 13:31
Thanks to @O2Ryan for reaching out. I spoke to O2 customer service and Apple no joy however this morning iMessage came to life 🥳 All my setting inc resets had been correct without success though.
So that was migrated from EE on Tuesday and service in place 48hrs later on the Thursday - not ideal but sorted now.
on 18-04-2023 22:18
on 18-04-2023 22:18
Hi
I’m having similar issues after moving from EE to O2 this week and would appreciate any help, cheers
on 19-04-2023 08:26
on 19-04-2023 08:26
on 19-04-2023 08:32
on 19-04-2023 08:32
thanks for the tag ill send a private message over now.
on 19-04-2023 08:34
on 19-04-2023 08:34
on 26-04-2023 17:32
on 26-04-2023 17:32
Hi I have got the same problem and please help!
on 26-04-2023 18:25
on 26-04-2023 18:25
on 26-04-2023 18:56
on 26-04-2023 18:56
on 26-04-2023 19:28
on 26-04-2023 19:28